Fat Free Policy Handbook
Nothing contained in this Employee Handbook shall be construed to establish any contractual relationship or promise of continued employment. This employee handbook does not constitute an employment agreement nor does it create a vested or enforceable right on behalf of any employee. Management reserves the right to amend or change this employee handbook at any time without prior notification. No one has the authority to waive or vary the understanding or the non-contractual nature of this handbook.
Page 2 of 61 COMPANY POLICIES, REGULATIONS & REQUIREMENTS 1. Fat Free, Inc. is a drug free work place. All employees are required to abide by the rules set forth in our drug free work place company policy section. 2. All field workers must have a valid driver’s license and reliable transportation to and from the shop. A valid and clean driver’s license is mandatory for any employee to drive a company vehicle. 3. All new employees will be on a three month probationary period to determine value and reliability to Fat Free, Inc. 4. Fat Free, Inc. does not loan money, so do not ask. Asking for a paycheck early is illegal, so do not ask. 5. All employees must have a cell phone so that they may be contacted as to jobs and/or time changes. (Board and schedule line should be checked by employees on a daily basis, as well). 6. Cell phones are available to employees after probationary period has been completed. A pre determined amount for the cell phone will be collected as a refundable deposit paid back when the phone is turned back in good working condition. Weekly payroll deductions will be made for all charges incurred. Any repairs will be charged to the employee as payroll deduction. It is the employee’s responsibility to become familiar with their plan. 7. Parking at shop is according to the enclosed plan. 8. Safety and protective gear are provided to all employees who require them. Company policy is that you will wear and use your safety equipment whenever there is a possibility of falling, foreign objects can enter your eyes, or corrosives can come in contact with your skin. Wear the appropriate safety gear at all times during a job to prevent unnecessary injury. Any employee who violates this policy and is injured on the job requiring medical treatment will: a. Be issued points. b. Be responsible for paying one half of Fat Free, Inc. insurance deductible ($500). c. Repeat offenders may be terminated. 9. The schedule line and employee schedule board are to be reviewed daily for changes and updates. 10. Calling in sick is something that most people have to do eventually. The problem arises when it is abused. Therefore Fat Free, Inc has found it necessary to charge points for calling in sick. The plain fact is that if you’re unable to work you are inconveniencing people. The people who have not incurred previous points are not affected financially by receiving sick time points until they go over two full points. If an employee misses a job for any reason they can be accessed up to one full point. Excused absences can be accessed partial points. Two full points within eight weeks are grounds for a One dollar an hour pay decrease as well as 1% deduction in commissions. You will be placed on probation for eight weeks where further points will constitute further pay decreases. Probation is extended from date of last infraction during the probation period. 11. Being on time is critical to us and our customers. Tardiness will not be tolerated. Persistent offenders will be fined fifty cents for every minute they are late. 12. Any one requiring short notice time off is encouraged to find a replacement and notify management of the requested change. How you handle the problem will weigh heavily if or how many points will be issued.
Page 3 of 61 13. Time off will be allocated to individuals who request it by signing up for it. There is no guarantee that you will be granted time off. It is allowed by seniority and work load. Leaving messages on voice mail or writing on the board at the last minute are completely unacceptable ways of notifying us that you are unable to work. 14. Meetings are held as management feels the need. We request all employees to attend. Due to the fact they are unpaid time they are still mandatory. Those people who do not attend will be issued one full point. 15. No employee is to ever use a company vehicle for personal use without first obtaining permission from management. Employees who are allowed to use vehicles will be charged fifty cents a mile for the use of the vehicle. Payment will be made through payroll deduction. 16. Stealing personal property from customers or Fat Free, Inc. will not be tolerated. Anyone found removing any item that does not belong to them will be terminated and or possibly prosecuted. 17. Vandalism is grounds for immediate dismissal. If caught vandalizing you will pay for your actions by commission adjustments. 18. The shop is a facility we all have to use. It is imperative that items be returned to where they belong. When returning to the shop all buckets are to be emptied of their contents. Rags, gloves, and steel wool are to be sorted with the dirty ones going into their container, and the clean ones put back into the clean container Empty buckets are to be cleaned and reinstalled on the bucket rack. It is the supervisors responsibility to see that the shop is left in a neat tidy manner prior to leaving. Laborers are to help as directed by the supervisor. The last person out is to sure the door is locked. 19. No clothing or personal belongings are to be left lying around. We have had numerous instances where things have come up missing, not to mention the unsightliness. 20. Dumpster out back and barrels around the shop are for trash. The blue container out front of the office is for recycled paper products only (NO TRASH). Put plastic in dumpster out back when you come back from a job site. 21. Purchase orders are required by all employees before purchasing products. The office manager or owner is the only people who can issue purchase orders. Each order is to explicitly list what is being purchased. Our records of purchase orders are to be kept by the office manager. Any item purchased without a purchase order may be charged back to the person doing the purchasing. Abuse can be grounds for termination. 22. Fleet fuel cards are provided for each company vehicle. These cards can not be used in other vehicles. Doing so will cause the monthly report to provide false information. If you find a gas card missing from any vehicle report it to management immediately. You will be instructed to use alternative methods for payment. Authorized pin users are only allowed to use the gas cards. When filling the vehicle only accurate whole mileage can be entered. DO NOT enters tenths. Always fill the gas tank completely, by only partially filling the tank it affects the mileage report. If gas is going into anything other than the vehicles tank the pump must be turned off and restarted with the number 11 being entered for mileage. Trucks get 12 mpg
Page 4 of 61 23. Tools and equipment that have been assigned to a particular employee and signed for by that employee are the employee’s responsibility. If any items entrusted to the employee have come up missing it is the employee’s responsibility to replace the item prior to management having the employee pays for such item through payroll deduction. 24. Supervisors are expected to be punched in at least thirty minutes before leave time to prepare their trucks and equipment. Their helpers are to punch in when the truck is ready to leave for the job site. Helpers can punch in early only if their help is needed in getting the truck ready. 25. Supervisors are required to review all paper work prior to leaving the shop. Complete packages will consist of tracking sheet, invoice, compliance stickers, and map with directions, job checklists, and truck inventory checklist. Paper work is to be completed and handed in after every job. If management feels the supervisor is repeatedly neglecting to complete paperwork in a constant concise manner they may find it necessary to impose fines of up to $10 plus assign points. 26. All trucks are to be inventoried and signed out before you remove the truck from the shop. Any missing inventory will be listed on your check sheet where it will be brought to management’s attention. Anything found missing can be charged back to the previous person who signed out the truck and equipment. Upon return to the shop all trucks are to be cleaned and emptied of the items that do not constitute truck inventory. Dirty rags and gloves are to be sorted from the clean ones. Dirty rags go into your bucket and clean rags are to be put back in your locker. Buckets are to be put back on the bucket rack. All trash goes into a trash can, not on the floor. Nothing is to be left for the shop person to pick up. Any employee not adhering to this policy can be fined and or receive points. 27. All chemicals we use for cleaning must be carried in approved labeled containers. Therefore we require that you use only the cans and jugs we provide. If the label should fall of or otherwise become unreadable you must affix a new label. Extra labels are kept in the container next to the fill station. Put the label into the supplied zip lock bag and affix with a zip tie. Carrying caustic in buckets is illegal. You may receive a heavy fine if caught. Do not take a chance. Any fines for such violations will be your responsibility. If you require extra caustic take an extra can. 28. Any time you are going to be late you must call the customer to inform them. 29. If you arrive upon a job sight to find no one is there you must call management immediately. Management will determine what is to be done. 30. C.O.D. means come back with the money. When arriving on the job sight it is the supervisors responsibility to discuss with the customer that the job is C.O.D. and that they will be expecting payment when the job is completed. If the customer plans on leaving the job sight, it is the supervisors responsibility to find out where the customer is going to be if there should be a problem. Get a phone number where they will be. Any C.O.D that is unable to be collected requires a call to management. If you fail to call your hourly pay will be held up until the job is paid for. Never leave cash in the truck or slipped through the office door. Cash is to be personally handed to management. If you can not find management you will take the cash home with you and be personally responsible for it until it can be handed over to management. If you do not hand over cash to management it will be deducted from your paycheck and this can be grounds for dismissal. We will prosecute to the fullest extent of the law. Invoices are to be filled out completely. If you receive cash you are to check off the line indicating cash was received and the amount. If you’re paid with a check write in the check number and amount you received.
Page 5 of 61 31. Smoking is not permitted while working in customer’s kitchen or food prep areas. It will only be allowed in designated areas. Smoke breaks and other breaks are to be monitored by the supervisor of the job. They should be limited to no more than ten minutes. 32. Dumping waste water in the street or in a storm drain is illegal. Heavy fines are mandatory by the D.E.P. and Department of Drainage and Sanitation. Dispose of your waste at the job site using their drains. If a customer asks you not to use their drain explain to them that our waste water is like draino. It cleans lines. If they still are reluctant to let you use their drains assure them that Fat Free, Inc. stands behind its work. If we plug a line we will pay for it to be opened. Hauling waste water is $89 plus $2 per gallon. 33. Filters – All grease filters on Fat Free, Inc’s premises are to be inventoried weekly by the filter service tech and reported to the general manager. No filters are to leave Fat Free, Inc’s property without being accounted for on an invoice or other supporting documentation. Documentation will account for the size and total number of filters delivered. Filter cleaning is to be performed in such a manner that all waste water is contained and channeled to a sanitary drain. No filters are to ever be washed against a wall or fence where the paint on the supporting structure can be damaged. Whenever possible the dip tanks or deep sinks are to be used for soaking filters prior to pressure washing. When washing filters inside a containment drape install drape on the back and side walls to eliminate contamination of surrounding areas. Aluminum filters are to be soaked at no more than three at a time and never left unattended. If discoloration occurs they must be allowed to dry and be painted silver prior to reinstallation. Installing our rental filters: Clean customers filters. Wrap them on plastic and duct tape. Leave them where the customer directs you to. Make a note on the invoice where you left their filters. Have the customer sign the invoice. Do not bring any customer filters back to the shop. 34. When working for a customer at an hourly rate communicating with the customer is extremely important. They want to be kept informed as to how much it is costing them. Let them help you make decisions on things that will cost them money. 35. New Metal Roofs are susceptible to our degreasers. Before washing a fan inform the customer that our degreaser stains the metal. If the customer insists that you make no marks on the roof use only soap to wash the fan. Make a note on the invoice and job check sheets that fans were washed best they could with soap only due to customer wanting no roof stains. Remember if you damage a roof and the customer wants it replaced, you bought it. This has happened before; don’t let it happen to you. 36. Fan maintenance service requires removing the old belt, lubing the top and bottom bearings, installing a new belt, adjusting the belt tension, and checking the fan for loose and missing hardware. Failure to perform a full service is grounds for fines and points against all crew members. Belts must be labeled as to whom installed them and the date installed. A picture of the new fan belt put on the fan must be taken with the names showing who replaced the belt. 37. Belts are to be pulled from inventory by shop man or management. Belts are to be restocked from the to do sheet only. Office personnel are to add belts to the to do sheet only by what has been provided on the invoice. Write on the invoice how many and what size belt(s) were used. Specialty belts will be put out as management directs. 38. Customer complaints – If Fat Free, Inc. has to refund a customer money or credit due to an employee willful neglect, the employees involved with the incident can be held accountable by either payroll adjustment and/or points. Hood detailing is the most important part of our service as it relates to customer satisfaction. After final rinsing out the hood all areas which can hold are to be wiped or vacuumed dry.
Page 6 of 61 The entire hood in and out is to be shined by applying shine to a clean dry cloth and shining all metal surfaces. Excess shine is to be wiped off. When completed all metal shall be dried with a uniform shined finish. 39. Accidents happen. Personal property accidents that could have been avoided with common sense or care can be charged back to the perpetrator through payroll deduction and or points. This pertains to customer’s property, Fat Free, Inc.’s property and vehicles. 40. Any problem with a job that could affect its outcome requires a call to management IMMEDIATELY. a. Your partner has failed to come to work b. You have called the customer to tell them you’re running late and they say don’t bother coming c. You arrive to find there is no one there d. Your equipment isn’t working properly e. The customer is demanding that you do work that is not on the invoice f. The fans will not run properly g. Your partner is giving you problems h. Any serious injury i. Customer is unable to pay the C.O.D. j. Customer is unwilling to stay and wants you to reschedule k. You’re unable to do the job to Fat Free, Inc. standards. l. The customer is unhappy with the results. m. Customer says they did not know we were coming. 41. Call backs are an unpleasant humiliating aspect of our job that we want to keep to a minimum. The vast majority of which are related to job cleanup and detail. It is everyone’s responsibility to: a. Put away the dirty rags and get out clean rags for wipe down b. Wipe up with fresh clean water with a small amount of bleach or dish soap. Do not miss anything c. Be sure all exterior portions of the hood have been cleaned. If it can be seen it needs to be clean. d. Polish with a light coat of polish on the entire exterior of the hood. e. Clean and polish the back wall as far as can be reached. f. Be sure light globes and fixtures are clean and free of water. g. Return air grates, slots, and perforated panels must be cleaned as part of the hood. USE YOUR JOB CHECK SHEET EVERY JOB. 42. Call backs are the responsibility of the supervisor who did the job. It is their responsibility to go back on the job to make it right. If the supervisor who initially did the job is not available for the call back we will send someone who we feel can handle the problem. If it is determined that the supervisor was negligent, then points will be issued. 43. Every Lead Kitchen Cleaning Technician is issued a camera. Lead Kitchen Cleaning Technician is responsible for the camera. If you were not assigned a camera and you are the Lead Kitchen Cleaning Technician you must take the camera assigned to the truck you are using and take pictures of the job. You will be responsible for the camera as a Lead Kitchen Cleaning Technician. Keep cameras clean. If cameras are broken there is a $100.00 payroll deduction. Extra batteries are in the front pocket of the camera case. Write on check list when you change batteries. DO NOT throw batteries away. Put used batteries in front pocket of the camera case, so office can recharge them.
Page 7 of 61 Please take the following CLEAR digital pictures in the following order. Remember that the pictures must tell the story of the job and should clearly be able to walk an inspector through the entire system. Make sure to have the correct date on the camera. Pictures required are as follows: 1. Clear shot of the Invoice (taken without the flash) 2. Shot after of the intakes of all fans cleaned 3. Shot after of the bottom of all the fans 4 Shot after down stacks from the roof (if roof mounted) 5. Shot after outside of ductwork if it has a horizontal 6. Shot after towards fan from each access plate with next picture showing toward the hood for each access plate 7. Shot after up each stack for each vertical hood (or down any horizontal from the hood) 8. Shot after of the inside chambers of any power washed hood(s) 9. Shot after of the back top filter rail 10. Shot after of the bottom filter rail 11. Shot after of the completed hoods with out filters 12. Shot after of the completed hoods with the filters properly in place All hoods must be labeled such as Main Hood – Pizza Hood – Dish Hood. Write down a description on the Check off List or back of Inventory Sheet Label pictures A for AFTER. 44. Job inspections are performed by management on a random basis. Any jobs found to be substandard are subject to having points administered against the employees responsible. Call backs are always an open opportunity for a thorough inspection. All workers are required to maintain a minimum of a 90% average score to maintain their current pay scale. Less than a 90% will be grounds for one point for a four week probation period. 45. In house cleaning. From time to time a customer will bring an item to the shop for cleaning. Management will have determined ahead of time how much we will pay you to clean the items. No one is to punch in and start cleaning prior to checking with management. 46. Keys to our facility, customer’s facility, and our trucks are entrusted to you. If you lose or misplace these keys you will be asked to reimburse Fat Free Inc. for all costs associated with replacing the keys and locks. This can be a very pricy endeavor, so be responsible.
Page 8 of 61 PAY PROGRAMS Fat Free, Inc prides itself in being able to provide one of the highest structured pay programs in the vent cleaning industry. We want all employees to feel free to contact management whenever they feel like discussing their pay program. Our pay week runs from Monday through Sunday. Payroll is calculated on the following Monday and called into our payroll service. Checks are delivered to us and ready for distribution by Friday at noon. Discrepancies in pay can be discussed with management in the office 8am till 3pm daily. If there is a pay adjustment to be made, it will be corrected with the payroll company and added or subtracted from the next pay check. Checks are dated with Fridays date. Do not ask for your check prior to Friday as they are nonnegotiable. All employees are to have their time cards signed and turned in to the office by 6 A.M. Monday morning if they are expecting a paycheck on Friday. If time cards are not signed and turned in on time your pay will not be processed until the next week. All field workers are started at a predetermined wage based on prior experience. No one will be started at less than prevailing minimum wage. Each employee is to be presented with the written pay policy as stated below. BENEFITS 1. One week paid vacation is allowed after one year of full time employment. Vacation must be taken within one year of your anniversary date. Management has to be notified in writing one week prior to your planned vacation. 2. Employees can cash their paychecks at TIB Bank. TIB Bank offers Employee Advantage Checking free to Fat Free, Inc. employees. Must be able to receive E-Statements. Opening Deposit $50.00. No minimum balance. Unlimited check writing. Free TIBLink Internet Banking. Free Bill Pay via TIBLink. Free E-Statements with check images. Free ATM/debit card. Free 24-hours automated telephone banking. Discounts on loan rates with auto pay. 3. Uniforms, tools, and safety equipment are provided. 4. We offer a company sponsored 401K program. Fat Free will match your contribution as explained by management. You must be an employee at Fat Free, Inc. for 1 year to enroll in this program. 5. Cell Phone Plan – Purchase a cell phone through Fat Free Inc. and have it payroll deducted. Available to employees after probationary period has been completed. A $200.00 refundable deposit will be collected and paid back when the phone is turned back in good working condition. Weekly payroll deductions will be made for all charges incurred. Any repairs will be charged to the employee as payroll deduction. It is the employee’s responsibility to become familiar with their plan. 6. You will learn a trade that can be applied to cleaning commercial kitchens across the country. We belong to a trade association called The International Kitchen Exhaust Cleaners Association (IKECA). There are associate members in most major cities. With your knowledge and experience you will be welcomed into most any reputable kitchen exhaust cleaning company. Although not recession proof our industry has proven to be a reliable source of income during recessions and other hard times.
Page 9 of 61 KITCHEN CLEANING TECHNICIAN CLASSIFICATION CKCT= Certified Kitchen Cleaning Tech LKCT = Lead Kitchen Cleaning Tech – First name on the board is responsible for truck and equipment. Runs the job KCT = Kitchen Cleaning Tech Grade 1 – Experienced worker who has demonstrated the following ability to handle all aspects of being a KCT for Fat Free, Inc. 1. Jobs are consistently completed in a through professional, on time manor meeting the customer’s, Fat Free, Inc’s and the industries standard. 2. Supervise and instruct crew members to complete jobs in a timely and professional manor. 3. Knowledgeable in fan operations, all types of kitchen exhaust ventilating systems and kitchen equipment. 4. A Fat Free, Inc. team player 5. Seldom acquires points 6. This individual generally will have four or more year’s experience. Grade 2 – Experienced worker who has demonstrated the following ability to handle most aspects of being a KCT for Fat Free, Inc. 1. Has the knowledge and ability to complete jobs in a through and professional manor. 2. Has the ability to instruct crew members but may have difficulty at times. Tends to overdue tasks at times consequently going overtime on jobs. 3. Still learning different aspects of equipment operation and cleaning techniques. 4. A Fat Free, Inc team player. 5. Sometimes acquires enough points to be demoted. 6. This individual will generally have two or more years experience. Grade 3 – Experienced KCT who is content with their position. Shows little desire to move up. 1. Shows up as scheduled 2. Follows instructions 3. Completes tasks thoroughly and professionally 4. Requires little direction 5. Understands equipment cleaning and operation 6. Seldom acquires points 7. These individuals generally have over 1 year experience Grade 4 – New hires learning the trade 1. Need to go through the review process
Page 10 of 61 KITCHEN CLEANING TECHNICIAN PAYROLL POLICY Start at a predetermined hourly wage with the opportunity to supplement that wage with job commissions. It is the employee’s responsibility to bring it to management’s attention when they are ready for a review. All future pay raises and promotions will be based on the following review process: One month review 1. Miss no work 2. Be familiar with job hazards and how to prevent accidents 3. Understand how all of our power washers operate 4. Understand how to mix caustic in powder and premix 5. Show consistent quality work 6. Demonstrate safe working practices 7. Be referred by your work supervisor 2 nd Review after two months employment 1. Miss no work 2. Demonstrate the ability to install drapes with integrity on a consistent basis 3. Know how to set up and use portable dip tank. What to dip and how long 4. Precautions to take when cleaning aluminum and galvanized metals. 5. Understand how to use a pump sprayer 6. Paper work being turned in completed and accurate on a consistent basis 3 rd Review after three months of employment 1. Miss no work and earn no points 2. Understand roof top work A. How to clean fans and precautions to take B. How to clean stacks, tag doors, and precautions to take C. Fan servicing D. Sopper installation 3. Consistent quality work with no legitimate call backs 4. Score 80% or better on our written exam 4 th Review after four months of employment 1. Miss no work 2. Be able to clean and recondition ranges, fryolators, broilers, etc. 3. Be able to explain gas burner adjustments. 4. Be consistently completing jobs in a through and timely manor. 5. Paper work being completed thoroughly and consistently 6. Show the ability to get jobs done under adverse conditions (Short manpower, equipment breakdowns, weather) 5 th Review for all who wish to be a lead technician 1. Review policy and procedures with management 2. Review paper work and administrative procedures with management Since management does not monitor when your last review was you are encouraged to remind us.
Page 11 of 61 COMPENSATION PROGRAM FOR KITCHEN CLEANING TECHNICIANS (KCT) All KCT’s will receive a wage according to their grade level with the opportunity to add to that wage via our commission program. All wages including commissions are figured at time and one half when ever an employee exceeds 40 hours in any given week. As of March 30, 2009 the following wages and commissions will apply to all KCT’s Grade 1. = $13 Hr. Grade 2. = $11 Hr. Grade 3. = $10 Hr. Grade 4 = $9 Hr. Commissions for grade 1, 2, 3 only Since the federal department of labor requires all of our employees to be paid an hourly wage with time and one half for hours over 40 we have to convert all commissions into an hourly pay. The base hourly pay for figuring commissions is your hourly minimum wage at the date work was preformed. Commissions will be paid at Managements discretions; the following table is a guide to help figure commissions. Sometimes circumstances arise that require management to make adjustments to the guide. All final compilations are at management’s discretion. Commissions will be paid only when the job is completed and to the customer’s satisfaction. Partially completed jobs will be paid determinate to what the customer pays us for. Commission adjustments will be made when ever a customer is not satisfied with the jobs outcome and pays us less than the billed amount. All call backs which are determined to be crews fault will be the lead supervisor’s responsibility to handle at their expense. Any call backs where the lead supervisor is unavailable to handle it themselves will be charged back to the crew who performed the work through commission adjustment as dictated by company policy. Customer complaints will be analyzed to determine if points are in order. An accumulation of two or more points are grounds for demotion to the next lower grade and or up to a 2% penalty. Failing or unacceptable job inspections will be accessed points. Skipping fans and duct work are sure ways to accumulate points. Fat Free, Inc. will reward you well if you do your job to the best of your ability. The people who cheat the customer by shortcutting the jobs will eventually be caught and penalized. These individuals will soon be gone.
Page 12 of 61 Commission Chart Grade 1 Zone 1 Zone 2 Zone 3 Self 28% 30% 32% With 1 other KCT 15% 16% 17% With 2 other KCT 10% 11% 12% With 3 other KCT 7.5% 8% 9% With 4 other KCT 5.5% 6% 7% Grade 2 Zone 1 Zone 2 Zone 3 Self 28% 30% 32% With 1 other KCT 14% 15% 16% With 2 other KCT 9% 10% 11% With 3 other KCT 7% 7.5% 8.5% With 4 other KCT 5% 5.5% 6.5% Grade 3 Zone 1 Zone 2 Zone 3 Self 28% 30% 32% With 1 other KCT 13% 14% 15% With 2 other KCT 8.5% 9.5% 10.5% With 3 other KCT 6.5% 7.5% 8.5% With 4 other KCT 4.5% 5% 6% Lead KCT will receive an additional 1% for each job they lead. If job performance commission does not exceed your hourly pay you will be paid based on how many hours you work at your hourly pay.
Page 13 of 61 KITCHEN CLEANING TECHNICIAN JOB DESCRIPTIONS LEAD KITCHEN CLEANING TECHINCIAN 1. Report to work 45 minutes prior to leave time. 2. Punch in on your time card 3. Review all paperwork for your run. 4. Call your customer for specific directions if you feel that you may become lost. 5. Call your customer to inform them if you will be late. 6. Check your tools by using the tool inventory sheet. 7. Prepare your service truck by using the truck check list. 8. Note any missing tools and supplies on your truck check sheet and your job check list under supplies needed. 9. Call your helper if they are not at work by ten minutes before leave time. 10. Punch in on invoice before leaving shop 11. Put Camera in truck 12. Review with the customer what you will be doing for them. 13. Ask C.O.D. customers if there will be a check or cash ready for you when the job is satisfactorily completed. 14. Call management if there are any problems on the job that you cannot resolve. 15. Do not argue with the customer. Let management deal with them. 16. Take pictures before and after job. 17. See that the crew conducts themselves on a professional manner at all times 18. Complete the job to the best of your ability using the job check sheet as you go. 19. Instruct your assistances. Check on their progress throughout the job. 20. Inspect all aspects of the job before presenting the bill. 21. Walk the customer through your job, showing them what you did. 22. See that the truck is loaded with everything put back into its designated spot. No dirty buckets or vacuums going on. 23. Fill out and install the compliance sticker. 24. See that the invoice is completely filled out. Crew names, times, proper pricing, and comments that the customer should see, such as problems with the fans, switches, equipment, etc. 25. Have the customer sign the invoice. In case of C.O.D. do the same and collect the C.O.D. 26. Have the customer sign the job check sheets 27. Leave a copy of the invoice or follow instructions on tracking sheet. 28. Return to the shop and put away the truck by using the job check list. 29. Check all paper work for accuracy. Be sure to list any equipment problems on the check sheet. List any supplies you will be needing or that you have used and want replaced. 30. Keep your service truck in shape according to truck inspection sheet. This is time you can punch in for and get paid to do. 31. Punch out your time card and invoice. 32. Put Camera in correctly marked container. 33. Leave all paper work in shop on table. If you have cash bring to office when office is open.
Page 14 of 61 KITCHEN CLEANING TECHNICIAN 1. Report to the shop fifteen minutes prior to leave time. Do not punch in unless the lead tech (first name listed on the board) asks you to lend a helping hand in getting the truck ready. 2. Punch in when the lead tech says that they are ready to leave. 3. Follow the lead tech’s directions throughout the duration of the job. 4. Upon return to the shop, help the lead tech unload the truck and put everything where it belongs. 5. Punch out when everything is in order. Page 15 of 61 POINT SYSTEM The following policy is being put into effect to insure that jobs get completed as scheduled with the customer. Any action which you do to cause our company a disruption of normal operation is grounds to earn you points. Two or more points accumulated within an 8 week spread will be grounds for an immediate pay rate deduction of $1.00 per hour and loss of 1% on bonuses and possible status demotion. Each additional point accumulated during the probation period will carry a proportionate pay decrease. We do not issue points as punishment. We issue points to reflect what we feel you are worthy of earning. The following are some examples of disruptive actions. Not showing up for a scheduled job 1 point A. You must contact management 6 hours in advance of leave time if for any reason you can’t come to work in order to avoid a full point. Partial points are issued based on the excuse. Showing up to the job site late and finding the customers 1 point has left. This includes doubles. A. Each worker can be assessed. Showing up more than 15 minutes late 1/2 point A. Each worker can be assessed. Not making every reasonable attempt to ensure that the 1/2 point scheduled job gets completed A. Each worker can be assessed. Not calling management within 20 minutes of scheduled 1 point job time if a job is not going down exactly as intended A. Each worker can be assessed. Repeatedly violating company policy 1 point A. Each worker can be assessed per incident Leaving a job sight knowing the customer is dissatisfied. 1 point A. Supervisor can be assessed. Canceling a job or rescheduling it without management’s prior approval. 1 point A. Perpetrator can be assessed. Page 16 of 61 OTHER COMMISSIONS These commissions are paid to individuals who go above and beyond normal duties. Some examples are: 1. Crawl inside a pipe and clean for a prolonged period of time………………………………………. pays $40.00 2. Do a job that was scheduled for two or more people by yourself because your partner was not available to come to work. …………………………………………………………………………………………………..pays $20.00 * Doing half a double does not apply. Must complete all work. 3. Covering for someone who was not able to work as scheduled 12 hours before. Pays $1.00hr… Or 1% * Job swapping does not apply OVER TIME PAY Once an employee has accumulated over forty hours of work time for the week they are working they will be paid time and one half for their additional hourly pay. OPEN COMMISSIONS AVAILABLE TO EVERYONE Sell any of the following and receive the following commission: One time cleaning jobs…………………………………………………………………………………………………….10% Repeat cleaning services (annually or less) ………………………………………………………………………..15% Route services (Grease Trap or Filter) ………… 1 or 2 &4wk = 100%……………………….. 6 – 8 = 50% Fan service or maintenance program ……………………………………………………………………….$10 per fan Repeat sopper service ……………………………………………………………………………………………$10 per fan Products such as Fans, Belts, Soaps, Filters, used equipment, Etc. ……………………………………….10% * You must list what you are selling on a proposal and have a signature from the customer before it will be considered for commission. All commissions are paid after the product has been delivered to the customer. RECRUITMENT BONUS We are always looking for good qualified help. If you know of someone who may be interested in working for our organization send them in for an interview. If they are hired we will pay you a finders fee as follows: 1. Person hired stays with us 1 week or more …………………………………………………………………….. $100 2. Person hired stays with us 1 month or more collect another ……………………………………………. $100 3. Person hired stays with us 6 months or more collect another …………………………………………… $100 Page 17 of 61 TIME CARDS Time cards are considered legal documents. Therefore it is necessary to fill them out as accurately as possible. You are to write in on the left side what job or function you are punching in for. Abbreviate if necessary. Each card lists the days of the week beginning with Monday and ending on Sunday ignore this. The card has several IN and OUT rows on the right side. Start at the top for the first day that you work and continue using every row until the end of the week. Do not skip rows. Align the red pointer to the first slot available for that IN or OUT then punch. The area just to the left of your punch time is available for you to recap your time for your own review. On the back of the card is a statement that each employee is to read regarding workman’s compensation concerns. You are also to list any extra pay due to you, such as duct crawls on the back. When you arrive to work at your designated work time you must punch in on the time card. If you write your time it will be considered that you were late. Your time then will be calculated from leave time. The time card is to be signed by the end of your last day worked. Unsigned cards are considered incomplete. Incomplete cards will not have a paycheck until the employee has completed all requirements. If time cards are not completed by 6:00 A.M. Monday morning then their time will be called in on the next weeks pay. Only one person is to be punched in while preparing a truck. All others are not to punch in until the truck is ready to leave. Early punch in is allowed only if the supervisor asks for help preparing a truck or you are asked to perform other duties. GARNISHES Garnishes are an unfortunate time consuming responsibility that the office personnel sometimes have to attend to. If we have been instructed to garnish your wages, there will be at least a $5.00 a week fee for the first garnishment. All other garnishments will be $2.00 a week made to your pay to cover administrative and postal expenses. Page 18 of 61 MANDATORY SAFETY REQUIREMENTS 1. Safety glasses or goggles are to be worn anytime you are working with the pressure washers or applying degreaser chemicals such as sodium hydroxide. We will not accept the excuse that they fog over. Carry a clean towel to wipe the goggles. 2. Caps are highly recommended. The visor helps keep drips off your face. I will allow caps to be removed during very hot working conditions. If it’s not on I will want to see it. 3. Water resistant foot wear. No sneakers or tennis shoes are allowed. Good quality work shoes, or boots are requires. Wal-Mart has knee high rubber boots for under $20. Provide a receipt as poof or purchase and Fat Free, Inc. will reimburse you in full. If your foot wear is falling apart don’t even think of working in them. 4. Rubber gloves that we supply are to be worn when ever you are working with cleaning chemicals. Anyone found to be violating our safety policy will be sent off the work sight and issued points. If you come to work without your safety gear, do not punch in. This is going to be a strictly enforced policy. Do not test us. Repeat violators will not be allowed to work for Fat Free Inc. Page 19 of 61 SAFETY Caustic Soda: By far the most frequent accidents we have involve our degreaser and the chemical burns it causes when it comes in contact with our skin. We provide all field workers with protective clothing and eye wear to help shield themselves from coming in contact with chemicals. Wear all your safety gear whenever working with this product. If you should accidentally get degreaser in your eyes immediately get to a running water source and flush your eyes for no less than ten minutes. Even after flushing you will experience discomfort as the degreaser is an extremely strong irritant. It has been our experience over the years that if you flush your eyes immediately as described above there will be no long term effect for you to encounter other than severe discomfort for up to two hours. If you were unable to flush in a timely manner or feel that you need professional flushing do not hesitate in seeking professional treatment. We have had people spill degreaser into their foot wear and ignore the situation to the point plastic surgery was required. It is company policy that you are to wear water repellent or waterproof foot wear on the job. Athletic foot wear and casual foot wear are strictly forbidden. If you should somehow get degreaser into your foot wear immediately remove the foot wear and socks. Wash your foot thoroughly until all slippery skin is cleaned. Dry your foot completely. Wash the foot wear in and out. Wrap your foot in clean dry cloth or paper towel. Then wrap your foot with plastic so no moisture from your shoe or boot can touch your skin when the foot wear is put back on. Before putting on a pair of gloves, turn the top down to form a cuff. This will prevent degreaser from running down your arm. When first selecting gloves inspect each glove for cracks, nicks, and tears. If the glove has a hole in it throw it away. When working, if you notice a slippery feeling in your glove that is an indication that there is a hole in it. Throw it away and get a new glove. Always wash your hands before putting on the new glove. From time to time you will get degreaser on your pants or shirt. If you notice discomfort and burning sensation of skin contact immediately remove the garment affected. Wash your skin until all degreaser is removed. Use some duct tape to affix a dry cloth or plastic over the effected area. Rinse out the effected area on your garment and put it back on. Caustic Soda is to be transported in sealable metal containers only. Plastic buckets and tubs are illegal. Anyone caught transporting chemicals illegally will be responsible for paying any fines incurred. We provide metal surplus ammo cans for transporting and immediate usage. These cans are painted bright orange or red for identification. Silver cans contain soap powder. Proper mixing of caustic soda is imperative to safe handling. Always have your eye protection on. When sodium hydroxide dissolves in water it releases energy in the form of heat. This heat can rapidly turn warm water into scalding, hot, boiling degreaser. We have had some serious burns over the years due to improper mixing procedures. When mixing with water always add your chemical to water. Add the chemical slowly while gently stirring. Pay attention to what the water is doing. If it begins to boil step back away from it until the boiling stops. Add some cold water before adding any more caustic. Page 20 of 61 CAUSTIC SODA MIXING RATIO’S DRY POWDER -General wiping and steel wooling – 1/2 cup to one gallon of water -Pump sprayer application – 1 cup per gallon maximum. This would be 3 cups to a 3 gallon pump bottle. In most cases two cups is plenty. 1 cup per gallon for light film covering removal. -Premix for downstream injection – 2 cups per gallon. 10 cups into a 5 gallon pail of water. 1 five gallon pail into 55 gallon drum -Dip tanks – 1/2 cup per gallon. Filter dip tank that the route man uses takes two five gallon pails. PREMIX -Injection – use it straight from the jug -Wiping and steel wooling – 2 cups per gallon -Pump sprayer – 1/3 caustic to 2/3 water -Dip tanks – 1/4 caustic to 3/4 water ADDITIVES (SUPPER STEAMER AND SUPPER DOUGH) Mix one cup with each gallon of regular premix. These products are to be used in injection mode only Crews are to have no more than one gallon on a truck at any given time. Product must be requested. PRECAUTIONS 1. Protective eye and foot wear is always required when working with caustic. 2. Always add chemicals to water, not water to chemical 3. When caustic devolves in water heat is generated. Add slowly watching for boil. It is best to mix with warm water. Not extremely hot water. Most severe burns are caused by scalding water, not the caustic. 4. Cuff your gloves, carry a clean cloth in your pocket, and know where the closest eye wash location is. Page 21 of 61 Ladders: Ladders are used on most jobs. The chances of becoming injured on a ladder are high if you are not cautious. When removing a ladder from the truck inspect it for defects. Do not use a defective ladder. Bring it back to the shop for repair or disposal. Never work on a dirty, greasy ladder. Power wash the rungs clean before putting them back on the truck. When removing a ladder or installing a ladder always make sure you look up for power lines. Select a level area where it will be easy to access the roof. Preferably select a corner where the ladder will be held from sliding on one side. Never extend a ladder over three feet above roof edge. The minimum you should extend a ladder over the roof edge is 18 inches. Check the rungs to see that they are horizontal to level ground. If they slant down the ladder is turned the wrong way to the building. Be sure the feet are secure. Hard surfaces such as asphalt driveways and concrete can allow the bottom of the ladder to kick out. It is best to park the truck against the ladder or tie off the bottom to a secure anchor if there is any chance it can kick out. When ascending the ladder you feel there is a chance the ladder can slide from side to side, it is recommended that you tie the top of the ladder off to a secure anchor like a gutter or roof vent. Always enter upon and exit off the ladder slowly while keeping both hands securely on the ladder rung. Never carry anything up or down a ladder, use a rope to pull up and lower items. Remember even a secure ladder will blow over in strong winds if not tied off. Roofs: No one is to be on a roof without safety gear if there is any chance they can fall off the roof. Each supervisor has been assigned a safety harness that is to be kept in their job tool chest. Anyone working on a roof who could fall potential is to be wearing the harness and securely tied to the roof. If the roof becomes slippery due to your activities take time to rinse it off periodically. Pay special attention to special instructions on tracking sheets. When installing a ladder look for a place that is convenient to access the roof. Sometimes it can be on the other side of the building. If for any reason you find yourself sliding off a roof the last item you may have a chance to grab will be your ladder. Look to see if the ladder has been set up and tied off where you can grab it if you’re in peril. Page 22 of 61 WRITTEN HAZARDS PROGRAM 1. General – The purpose of this instruction is to insure that Fat Free, Inc. is in compliance with the requirements of the hazard communication standard (29 CFB 1910.1200) in general, each employee of our facility will be appraised of the substance of the HCS, the hazardous properties of chemicals they work with, and measures to take to protect themselves from these chemicals. 2. List of Hazardous Materials – The office will maintain a list of hazardous chemicals we use in daily operations. This list is updated as new chemicals are brought into operation. All chemicals we use are listed in the employee manual which is available to each employee as well as being kept in the lounge. 3. Material Safety Data Sheets – The office will maintain a material safety data library on every substance on the list of hazardous chemicals we work with. There are MSDS sheets for all chemicals you will be exposed to in your employee’s manual as well. These sheets will consist of a fully completed OSHA form 174 or equivalent. The office will be responsible for updating MSDS sheets. The sheets will be reviewed for accuracy and completeness. If any questions should evolve, the office will consult with the OSHA office. All new procurements will be cleared through the office before they are to be allowed in. No shipments will be accepted unless an approved MSDS accompanies the shipment or is sent in a timely manner. 4. Labeling and other forms of warning – The designated shop person is responsible to see that all hazardous chemical containers are properly labeled. The labels will list and identify the chemical, have an appropriate hazard warning, name and address of the manufacturer, importer or other responsible party. The shop person will refer to the corresponding MSDS to verify label information. Immediate use containers and small amounts of chemicals placed into containers for immediate use do not have to be labeled. The shop person will check on a monthly basis to insure that all containers in the facility are properly labeled and up to date. LIST OF HAZARDOUS CHEMICALS YOU CAN COME IN CONTACT WITH: 1. Caustic Soda (sodium hydroxide) 2. Fat Free Soap (soda ash, sodium silicate & caustic soda) 3. Propane Gas. APPROPRIATE HANDLING OF SPILLS OF HAZARDOUS CHEMICALS: In the event either caustic soda or soap is spilled the following precautions should be taken. If dry chemical is spilled it should be swept up and put back into its container. Any remaining residue should be wiped up with a damp rag or washed away with large amounts of water. Liquid spills should be vacuumed up and neutralized before being dumped into a sanitary system. SIGNS AND SYMPTOMS OF CONTRACT WITH HAZARDOUS CHEMICALS: Skin contact – burning sensation, irritation, red welts. Eyes – instant severe burning and tearing. Fumes – light headed, nausea, vomiting. Page 23 of 61 APPROPRIATE MEDICAL TREATMENT FOR CONTACT WITH HAZARDOUS CHEMICALS: Skin – flush with plenty of water until slippery skin disappears. If ulcers develop continue flushing for an additional ten minutes and seek medical attention. Inhalation – move to an area with plenty of fresh air. Wait 15 minutes. Let fumes dissipate before reentering. Ingestion – do not induce vomiting as this can cause further damage. Seek medical attention. Encourage the victim to drink orange juice or milk. Keep the person warm and quiet. TRAINING Each employee will be thoroughly trained on the proper use of precautions to take while using hazardous chemicals. Additional training will be provided every time a new chemical is introduced. Hazardous chemical training is conducted by the operations manager or owner. Training will cover the following: Summary of the standards and the written program, hazardous chemical properties, methods of detection, physical and health hazards, procedures to protect against the hazards, protect equipment, work practices, emergency procedures, spill and leak procedures, where to find MSDS sheets and there interpretation. Training will be provided by the operations manager or owner. NON ROUTINE TASKS No employee is to undertake a non-routine task without first consulting the operations manager or owner for proper instructions or training. Page 24 of 61 WASTE WATER MANAGEMENT Waste water which is generated in our cleaning process is highly alkali and in some instances contains high concentrations of animal fat. Both of these substances are considered pollutants if introduced into the environment untreated. Each supervisor and shop man has been provided with a meter or litmus test kit to check our waste water for proper PH. Federal law says the water must have a PH of between 12 and 4 before discharging. Many local governments require a range between 5.5 and 9.5 as do we. No waste water is to be dumped into anything but a sanitary system that drains through a grease interceptor. Virtually every commercial kitchen we work in has a grease interceptor hooked into the sinks and dish washer drains. When you have a container ready to dump, test the solution for PH. If you have been using degreasers you can expect a high PH. If the waste water tests over 9.5 slowly add a small amount of acid. Watch for the color to turn from dark brown to lighter cocoa brown. Keep testing until you get the solution down to an acceptable level. If you add too much acid you will have to reintroduce some alkali (degreaser) back into the solution. Always check the job sight over prior to beginning your job to determine where your waste water will be going. If there is a chance that the water will run down a storm drain, in a lake, in a marina, marsh, or any other unacceptable area you must take precautions to collect the water. Drapes under wall fans and roof edges are sometimes needed. Inserting your vacuum cleaner hose up a downspout works well to collect water. Do whatever is necessary to prevent pollution and chemical contamination. If waste water has spattered onto furniture, decks, refrigeration units or any other undesirable location be sure to rinse it thoroughly. No standing waste water is ever to be left on a job sight. If puddles are created they must be vacuumed up and dumped down the customer’s sanitary drain. Damage caused due to your negligence can be charged back to you. Any questions about your ability to contain waste water should be brought to management’s attention prior to beginning a job. If you have any questions on these procedures see management for clarification. There are heavy fines and penalties associated with dumping illegal waste. Do not take a chance of being caught. Page 25 of 61 TRUCKS Truck care is critical to our overall operation. Therefore we are very strict with the rules we have set forth. If you elect to take exception to the rules you are leaving yourself open to points and or fines. Responsibility: Each truck is to be assigned to a lead tech. It is lead tech’s job to inventory their truck daily to see that all inventory is accounted for. If they find stock missing, it is to be noted on our standard inventory form and brought to management’s attention so it can be replaced. Inventory: To be taken using our standard form prior to each job. Any discrepancy is to be noted on the check lists and brought to management’s attention. Spot checks will be done on trucks by management periodically as they come from jobs. Any missing item that has not been noted as missing on the inventory sheet will be charged back to the supervisor who had the truck. Oil Levels: Are to be check in both the truck motor and the pump motor before leaving the shop. After the job: Upon return to the shop trucks are to be rinsed out. All dirty rags, buckets, gloves and other items that do not belong on the truck are to be removed. All items removed from the trucks are to be placed where they belong. This includes all buckets, rags, Cameras and invoices. Operation: Pay attention to the gauges. Over the years we have had many costly motor problems due to driver neglect. If the check engine light comes on look at the gauges first. If nothing appears wrong make a note on your truck check sheets that the light is coming on. If repairs are not made in a timely manner, keep listing the problem until the problem is remedied. Responsibility: All trucks are to be signed out. When signing out a truck you are responsible for everything which is on that truck. If there are any questions about what is on the truck, then a truck check sheet must be made out. Anyone bringing a truck back with missing items that are standard truck inventory will be held accountable. Dumping: All trucks and trailers are equipped with dip tanks. No dip tank is to be dumped without first checking its PH to determine its alkalinity. PH of between 4.5 and 9.5 only are allowed to be dumped into the sanitation system. All tanks are to be emptied on the job sight into the customer’s drain that goes into a grease trap. Trucks and tanks are never to be drained into storm drains, ditches, fields or any location other than an approved drain. Fueling: All trucks have a Wrights Express gas card in them. The cards require a pin number that each eligible user has been issued. When fueling a truck you must use only the card for that truck. If for some reason the card is not in the truck DO NOT use another trucks card. Use cash and keep the receipt for reimbursement. When using the card you must enter your pin and the exact mileage as showing on the odometer (No Tenths). Fill only the truck. If you need fuel for the pump, turn off the pump and start the process over again. When you enter mileage enter 00. People who continually make errors with the process will be eliminated from the account. Sharing: When we have to take a truck out of service it becomes necessary for people to share trucks. Be considerate of the crew whose truck you may have to share. Put everything back just as you found it. Do not leave a mess for the other crew to deal with. Page 26 of 61 Quiet operation: Due to the fact that 80% of our work is at night we must remember that most people will be sleeping while we are working. Therefore consideration must be kept in mind. On numerous occasions the police have been asked to shut us down when neighbors are being disturbed. Our pumps can be made to run quieter by closing the doors and dropping the RPMs. Keep a rear door slightly ajar to allow the motor to breath. Turn off the pump when not in use. If the police should ask you to shut down be polite to the officer. Remember most police like to demonstrate their authority so try to reason with them. Explain to them that they are putting you out of work and costing YOU a days pay. Ask him if it would be OK to relocate on the other side of the building where you would be less likely to be heard. Hook – up all the hose you have to pull the hoses across the roof. Assure them that you can finish the job with the electric pump. Trucks are inspected as management feels necessary to insure they are being properly cared for. The following inspection report is what we use to gauge a trucks appearance. Note that we issue fines for poorly maintained trucks. TRUCK INSPECTION REPORT INSPECTOR ______________ MILEAGE ____________ SUPERVISOR ______________ DATE__________ TRUCK______ ACCESS TAGS (10) CAB INTERIOR ______ BEHIND SEAT ______ GLOVE BOX ______ WINDOWS ______ EXTERIOR ______ CARGO AREA ______ PUMPS TIED ______ SIDE COMPARTMENT ______ BELTS IN ORDER ______ ANY MISSING BELTS ______ you will loose 5 points for each missing belt BELT WRAP ______ CAUSTIC JUGS LABLED ______ AVERAGE SCORE: __________ *Note items maybe added or deleted POINTS TO BE ISSUED FOR SUBSTANDARD INSPECTIONS 100 – 85 – No Points 84 – 79 – ½ pt 78 – 73 – ¾ pt 72 – less – 1 pt Comments: Page 27 of 61 TOOLS Lead techs are assigned a set of tools and tool number. The first set is provided at no cost to the employee. Any tools found to be lost or missing will be replaced by management at a modest cost to the employee. A signed tool sheet will be kept in the employees file for future reference. It is highly recommended that your tool number be inscribed or burned into all your tools. If you allow another employee to use the tools assigned to you the tools are still your responsibility. We pay lead tech’s more money to take on added responsibilities such as tool accountability. Pump Sprayer: This item is to be cared for with the utmost attention paid to the proper maintenance. Frequent accidents have happened over the years due to improper use and care of these bottles. Before each use inspect the hose for cracks and loose clamps. Pull the plunger out of the barrel. Inspect the plunger cups to see that they are two cups in good condition. Reinstall the plunger and add about two tablespoons of oil to the barrel. Work the handle up and down testing for proper operation. Fill the bottle 3/4 full with hot water. Slowly add one cup of caustic. The introduction of caustic raises the water temperature. Be careful the water may boil. If it boils step back and wait for it to subside. Pump the bottle until you feel the resistance building in the back pressure of the handle. Apply a small amount to your work area. If needed, you may add an additional cup of caustic for added strength. If your tip plugs always let the pressure out of the bottle before attempting to unplug it. Scrapers: Should be kept sharpened to a chisel point. There is a grinder on the welding bench for this purpose. We also have hand grinders and files that work well for this purpose. Page 28 of 61 PAPER WORK INVOICES – There is much useful information that is required on the invoice. The lead tech is responsible for filling it out completely. 1. Times – Punch the invoice as you leave for your job – Write in the time you begin the job Write in the time you finish the job Punch in the invoice when you return to the shop If you have multiple jobs to do, punch in the leave time on all invoices. Write in the time you finish the first job on its invoice. Write in the start times for next job on its invoice. Then punch in the return time on all invoices. 2. Crew – All people working on a job must be listed on the invoice. 3. All invoices are to be signed by the customer with the yellow copy left with them. 4. All completed invoices are to be brought to the office upon your return or left in the designated spot in the shop. 5. NO CASH is ever to be left in the shop or trucks. Lead Tech has to personally hand it to management. If you cannot find someone to give the cash to hold on to it until you can. You will be personally responsible for it until it can be handed over to management. If you do not hand over cash to management it will be deducted from your paycheck and this can be grounds for dismissal. We will prosecute to the fullest extent of the law. 6. Terms are not to be altered unless a call is made to the office first or David Nowack. 7. Comments – If you feel there is a comment about the job that is important that both the customer and our office should be aware of you may write your comment in this box. Examples would be if you broke a pipe or blew out an electrical box. Others would be you were unable to perform all or part of a service. Never write a comment in this box that you do not want the customer to be aware of. 8. Altering the invoice – Often it is necessary to add or subtract items from an invoice. If you alter the amount of an invoice you must recalculate the total and re tax the new total. Use the chart below to figure sales tax per county. If not listed use 7% and the office will correct in the morning. Broward 6% Charlotte 7% Collier 6% De Soto 7% Glades 7% Hendry 7% Highland 7% Hillsborough 7% Lee 6% Manatee 6.5% Martin 6.5% Miami Dade 7% Okeechobee 7% Orange 6.5% Palm Beach 6.5% Pinellas 7% Polk 7% Sarasota 7% Page 29 of 61 TRACKING – This sheet has all the information needed to discuss most anything the customer may wish to ask about their services. The most often asked questions of the servicing crew are: 1. Who told you to come? In long hand writing you will see a name and a date that our scheduler first booked the job with. This is usually noted at the bottom of the sheet. We also call the customer the day before the job is scheduled to remind them we are coming. The person’s name we remind is written on the INVOICE in long hand directly above the printed name. 2. How much are you charging me? Even though that information is on the invoice detailed pricing is on the Tracking Sheet. 3. How often are you cleaning? All systems are listed on tracking as are the service intervals. Often you will see two numbers listed after the interval. (Exp) 12/4 This means that particular system is cleaned every 12 weeks out of season and every 4 weeks in season. 4. How long will this take? Tracking will show the names of crews who have cleaned the system last. The second column over after the time the job was done lst is MHRS. The numbers in this column represent man hours. If two men worked 8mhrs last time the crew together took 4 hours. So if a customer asks. ”How long will you be”? Divide the MHRS number by the number on the crew. JOB CHECK SHEETS – Everyone no matter how long you have worked for Fat Free, Inc. must use the job check sheet. If you had any idea how often a crew has forgotten important supplies and tools costing our company and the crews dearly you would be amazed. Often crews leave job sights thinking some one else washed out the sinks or final mopped the floors. Pilots are required to use check sheets before they fly because it means life or death. They know the check sheet material in and out, yet they use the check sheet because it eliminates errors. Most of our callbacks are because the crew did not use their check sheets. There is space on these sheets for you to write supplies needed and equipment needs. Office staff will record you needs onto the shop mans to do list. EQUIPMENT & SUPPLIES NEEDED – This report is on the back of JOB CHECK SHEET. Must be filled out if you need supplies or your equipment needs fixed. PICTURE LABELS – There are lines under the EQUIPMENT & SUPPLIES NEEDED and on the back of TRUCK CHECK SHEETS. Please fill out when taking pictures of jobs before and after. Label according to the list on page 7. TRUCK CHECK SHEETS – The lead KCT is responsible for the truck and its contents. When we find something missing on a truck we always go back to who had the truck last and noted that item as being on the truck. Thoroughly inventorying a truck only takes a few minuets. We have had numerous incidents when some one removed something from a truck and didn’t replace it only for their next user to arrive on the job sight and find it missing. MAPS – We provide the most accurate directions we can. If your map is not the best way to a job neatly write helpful information on the back so the next crew will have an easier time finding the place. Maps must be returned with your paper work. Do your best to keep them neat and clean for the next user. Page 30 of 61 KEYS – Needless to say if a customer trusts us with keys to their establishment we must look after the keys like they are our own. See that the keys are firmly affixed to your clip board and paperwork at jobs end. RECEIPTS – If we front you money for tolls or other expenses we must get receipts returned accounting for the money you have been entrusted with. It’s not that we do not trust you, but with out receipts to account for expenses we pay income tax on the money we gave you. COMPLIANCE STICKERS – Every out going packet of paper work has hood compliance stickers included. When your job is completed each hood system cleaned must have a new compliance sticker attached. All old stickers must be first removed. Any gum residue or old sticker must also be removed. The area where the sticker is to be affixed is to be clean and dry. Carefully affix the new sticker. The new sticker is to have the names of the crew, date service was preformed, certificate number (same number as the invoice) and date next due. Next due table: 4 week service = 1month from service 8 week service = 2 months from service 12 week service = 3 months from service 18 week service = 4 months from service 26 week service = 6 months from service 52 week service = 12 months from service CLEAN OUTDOOR COMPLIANCE STICKERS – Trucks are equipped with compliance stickers for access doors. When ever a door is opened for cleaning you are to tag it with a dated compliance sticker. Our stickers have room for three dates before they have to be replaced. NFPA Standard 96 requires these and hood compliance stickers to be affixed and dated every service. You must take picture of clean outdoor compliance sticker. SERVICE REPORT – The NFPA Standard for 2008 requires a service report be filled out for every hood that is cleaned. Read each item first before checking. Label System 1 – System 2 – System 3 for example Main – Broiler – Fryer. You can put up to three (3) hoods per report. Put an X or check mark only in the boxes that pertain to that hood system. Do not X or check mark INSPECTION ONLY when you are cleaning the systems. BRING BACK TO OFFICE. The office we distribute to customer and fire departments. Please be as accurate as possible when filling out the service report. Page 31 of 61 INJURIES & WORKERS COMP CLAIMS NOTE – This is SERIOUS. Failure to follow this procedure can result in termination. If an ACCIDENT happens you are to do the following: SERIOUS INJURY – CALL 911 1ST. THEN DAVID NOWACK All other accidents – call DAVID NOWACK immediately. You will be advised as to what to do and where to go for treatment. We require all people seeking medical attention to submit to a drug test. If you refuse to be tested, you will no longer be employed. There are numerous ways to reach David Nowack other than by cell phone. Please check your phone lists for home and cell phone numbers. When you are injured be sure to fill out paper work in the file that is in the shop in the green file folder hanger. Employees are all covered under workers compensation insurance. All employees are required to sign the bottom of their time card stating that they have had no reported injuries for the week. Time cards that are not signed will not be called in until they are signed. If they are not signed by the deadline employees will be waiting till next payday for your check. If you do drugs you can forget about workers compensation. You will be drug tested when you go in for treatment. If they detect substance in your urine your claim could be denied and you will be terminated. If for any reason you are unable to be tested at the treatment facility you are to report to our testing facility within 24 hours of injury. SEXUAL HARASSMENT We continually strive to insure a positive working environment in which each of our employees has an equal opportunity to develop and excel based on their knowledge, abilities and job performance. Sexual harassment, in any form, is contrary to our policy of equal opportunity. We prohibit: unwelcome sexual advances, requests for sexual favors and all other verbal or physical conduct of a sexual or otherwise offensive nature. This is especially true when: 1. Submission to such conduct is made either explicitly or implicitly a term or condition of employment or 2. Submission to or rejection of such conduct is used as the basis for decisions affecting an individual’s employment; or 3. Such conduct has the purpose of effect of creating an intimidating, hostile or offensive working environment. Offensive comments, jokes, innuendoes and other sexually oriented statements may also be considered sexual harassment. We will not tolerate sexual harassment of our employees by anyone – supervisors, other employees or individuals doing business with the company. In the event that you feel that you have been subjected to sexual harassment or any other type of discriminatory conduct prohibited by Title VII of the Civil Rights Act or by any local, state or federal anti-discrimination ordinance, law or regulation, you should immediately bring it to our attention. Any employee or supervisor who is found to have displayed this kind of behavior will be subjected to disciplinary action up to an including immediate discharge. Harassment and discrimination will not be tolerated. Page 32 of 61 PROBATIONARY PERIOD The first 90-days of employment are considered a probationary period, during which time new employees become adjusted to the work and other employees. This period gives you and the leasing company ample time to determine if this association is of mutual benefit. Following successful completion of the probationary period, the employee will be offered employment as a regular part-time or regular full-time employee. We may terminate employment without notice at any time during the probationary period when it believes the employee’s work or conduct warrants termination. Our failure to discover the falsifications of records or omissions from information supplied during the 90 day period, does not bar the use of such information as a reason for discharge at any time during your employment. TERMINATION Employees desiring to terminate their employment relationship are urged to notify their lead tech or management at least two weeks in advance of their intended departure. We realize not everyone wants to clean kitchen exhaust ventilating systems for the rest of their life. As a consideration to your fellow employees who do wish to continue on in the field please give notice. Remember most jobs require at least two people. If you chose to quit with out notice, someone else will be without work until we can provide a person to replace you. Page 33 of 61 Page 34 of 61 Page 35 of 61 Page 36 of 61 Page 37 of 61 Page 38 of 61 Page 39 of 61 Page 40 of 61 Page 41 of 61 Univar USA Inc. 17425 NE Union Hill Road Redmond, WA 98052 (425) 889-3400 For Emergency Assistance involving chemicals call – CHEMTREC (800) 424-9300 ============================================================================== = The Version Date and Number for this MSDS are: 01/08/2007 – #007 *************************************************************************** PRODUCT IDENTIFICATION *************************************************************************** PRODUCT NAME: CAUSTIC SODA ANHYDROUS (ALL GRADES) MSDS#: OZ32413 DATE ISSUED: 04/07/2004 SUPERSEDES: 05/06/2003 ISSUED BY: 008730 This MSDS was reviewed on 01/08/2007, and is current as of the DATE ISSUED above. MATERIAL SAFETY DATA SHEET 1. CHEMICAL PRODUCT AND COMPANY IDENTIFICATION Distributed by: Univar USA Inc. 17425 NE Union Hill Road Redmond, WA 98052 425-889-3400 SUBSTANCE: CAUSTIC SODA ANHYDROUS (ALL GRADES) TRADE NAMES: Caustic Soda – Solid; Caustic Soda – Beads; Caustic Soda- # 2 Flake; Caustic Soda – # 4 Flake; Caustic Soda – Rayon; Caustic Soda – Diaphragm; Diaphragm Compounder SYNONYMS: Sodium hydroxide – Dry PRODUCT USE: cleaner, process chemical, petroleum industry, food processing, metal finishing REVISION DATE: Apr 07 2004 Page 42 of 61 2. COMPOSITION, INFORMATION ON INGREDIENTS COMPONENT: SODIUM HYDROXIDE CAS NUMBER: 1310-73-2 PERCENTAGE: 97-98.2 COMPONENT: SODIUM CHLORIDE CAS NUMBER: 7647-14-5 PERCENTAGE: 0-1.2 COMPONENT: SODIUM CARBONATE CAS NUMBER: 497-19-8 PERCENTAGE: 0.4-1.0 3. HAZARDS IDENTIFICATION NFPA RATINGS (SCALE 0-4): HEALTH=3 FIRE=0 REACTIVITY=2 HMIS RATINGS (SCALE 0-4): HEALTH=3 FLAMMABILITY=O REACTIVITY=2 EMERGENCY OVERVIEW: COLOR: white PHYSICAL FORM: solid ODOR: odorless MAJOR HEALTH HAZARDS: MAY CAUSE BURNS TO THE RESPIRATORY TRACT, SKIN, EYES AND GASTROINTESTINAL TRACT. MAY CAUSE PERMANENT EYE DAMAGE. POTENTIAL HEALTH EFFECTS: INHALATION: SHORT TERM EXPOSURE: irritation (possibly severe), burns, pulmonary edema LONG TERM EXPOSURE: to our knowledge, no effects are known SKIN CONTACT: SHORT TERM EXPOSURE: irritation (possibly severe), burns LONG TERM EXPOSURE: dermatitis EYE CONTACT: SHORT TERM EXPOSURE: irritation (possibly severe), burns, eye damage, blindness LONG TERM EXPOSURE: visual disturbances INGESTION: SHORT TERM EXPOSURE: irritation (possibly severe), burns, nausea, vomiting LONG TERM EXPOSURE: to our knowledge, no effects are known CARCINOGEN STATUS: OSHA: No NTP: No IARC: No 4. FIRST AID MEASURES INHALATION: If adverse effects occur, remove to uncontaminated area. Give artificial respiration if not breathing. If breathing is difficult, oxygen should be administered by qualified personnel. If respiration or pulse has stopped, have a trained person administer Basic Life Support (Cardio-Pulmonary Resuscitation/Automatic External Defibrillator) and CALL FOR EMERGENCY Page 43 of 61 SERVICES IMMEDIATELY. SKIN CONTACT: Immediately flush contaminated areas with water. Remove contaminated clothing, jewelry, and shoes immediately. Wash contaminated areas with soap and water. Thoroughly clean and dry contaminated clothing and shoes before reuse. Discard footwear which cannot be decontaminated. GET MEDICAL ATTENTION IMMEDIATELY. EYE CONTACT: Immediately flush eyes with a directed stream of water for at least 15 minutes, forcibly holding eyelids apart to ensure complete irrigation of all eye and lid tissues. Washing eyes within several seconds is essential to achieve maximum effectiveness. GET MEDICAL ATTENTION IMMEDIATELY. INGESTION: Never give anything by mouth to an unconscious or convulsive person. If swallowed, do not induce vomiting. Give large amounts of water. If vomiting occurs spontaneously, keep airway clear. Give more water when vomiting stops. GET MEDICAL ATTENTION IMMEDIATELY. NOTE TO PHYSICIAN: The absence of visible signs or symptoms of burns does NOT reliably exclude the presence of actual tissue damage. 5. FIRE FIGHTING MEASURES FIRE AND EXPLOSION HAZARDS: Negligible fire hazard. EXTINGUISHING MEDIA: Do not use water. Use extinguishing agents appropriate for surrounding fire. FIRE FIGHTING: Move container from fire area if it can be done without risk. SENSITIVITY TO MECHANICAL IMPACT: Not sensitive SENSITIVITY TO STATIC DISCHARGE: Not sensitive FLASH POINT: not flammable 6. ACCIDENTAL RELEASE MEASURES OCCUPATIONAL RELEASE: Shovel dry material into suitable container. Keep out of water supplies and sewers. This material is alkaline and may raise the pH of surface waters with low buffering capacity. Releases should be reported, if required, to appropriate agencies. Notify Local Emergency Planning Committee and State Emergency Response Commission for release greater than or equal to RQ (U.S. SARA Section 304). If release occurs in the U.S. and is reportable under CERCLA Section 103, notify the National Response Center at (800)424-8802 (USA) or (202)426-2675 (USA). STORAGE: Store and handle in accordance with all current regulations and standards. Keep container tightly closed and properly labeled. Do not store in aluminum container or use aluminum fittings or transfer lines, as flammable hydrogen gas may be generated. Keep separated from incompatible substances. HANDLING: Page 44 of 61 Avoid breathing dust. Do not get in eyes, on skin, or on clothing. Wash thoroughly after handling. When mixing, slowly add to water to minimize heat generation and spattering. 8. EXPOSURE CONTROLS, PERSONAL PROTECTION EXPOSURE LIMITS: SODIUM HYDROXIDE: 2 mg/m3 OSHA TWA 2 mg/m3 OSHA ceiling (vacated by 58 FR 35338, June 30, 1993) 2 mg/m3 ACGIH ceiling 2 mg/m3 MEXICO peak VENTILATION: Provide local exhaust ventilation where dust or mist may be generated. Ensure compliance with applicable exposure limits. EYE PROTECTION: Wear chemical resistant safety goggles if eye contact is likely. When wet mixing, wear splash resistant safety goggles with a faceshield. Provide an emergency eye wash fountain and quick drench shower in the immediate work area. CLOTHING: Wear protective clothing to minimize skin contact. When potential for contact with wet material exists, wear Tychem(R) SL or a similar chemical protective suit. When potential for contact with dry material exists, wear disposable coveralls such as Tyvek(R). GLOVES: Wear suitable gloves. Discard contaminated leather goods. When wet mixing, wear chemical resistant gloves such as butyl rubber, natural rubber, neoprene or nitrile. PROTECTIVE MATERIAL TYPES: butyl rubber, canvas, leather, natural rubber, neoprene, nitrile, Tychem (R), Tyvek(R) RESPIRATOR: A NIOSH approved respirator with N95 (dust, fume, mist) filters may be permissible under certain circumstances where airborne concentrations are expected to exceed exposure limits, or when symptoms have been observed that are indicative of overexposure. A half facepiece air-purifying respirator may be used in concentrations up to l OX the acceptable exposure level and a full facepiece air-purifying respirator may be used in concentrations up to 50X the acceptable exposure level. Supplied air should be used when the level is expected to be above 50X the acceptable level, or when there is a potential for uncontrolled release. A respiratory protection program that meets 29 CFR 1910.134 must be followed whenever workplace conditions warrant use of a respirator. 9. PHYSICAL AND CHEMICAL PROPERTIES PHYSICAL STATE: solid COLOR: white ODOR: odorless MOLECULAR WEIGHT: 40.00 MOLECULAR FORMULA: NaOH Page 45 of 61 BOILING POINT: Not applicable MELTING POINT: 604 F (318 C) VAPOR PRESSURE: Not applicable VAPOR DENSITY: Not applicable SPECIFIC GRAVITY (water=1): 2.13 @ 20 C WATER SOLUBILITY: 100% PH: Not applicable VOLATILITY: 0% ODOR THRESHOLD: Not available EVAPORATION RATE: Not applicable COEFFICIENT OF WATER/OIL DISTRIBUTION: Not available 10. STABILITY AND REACTIVITY REACTIVITY: Stable at normal temperatures and pressure. CONDITIONS TO AVOID: Avoid contact with water. Direct contact with water may cause an exothermic reaction. Carbon monoxide gas may form upon contact with reducing sugars, food and beverage products in enclosed spaces. INCOMPATIBILITIES: acids, halogenated compounds, prolonged contact with aluminum, brass, bronze, copper, lead, tin, zinc or other alkali sensitive metals or alloys HAZARDOUS DECOMPOSITION: Thermal decomposition products: None known. POLYMERIZATION: Will not polymerize. 11. TOXICOLOGICAL INFORMATION CAUSTIC SODA ANHYDROUS (ALL GRADES): TOXICITY DATA: Sodium Hydroxide: 1350 mg/kg Dermal-Rabbit LD50.220 mg/kg (50% solution) Oral-Rat LD50. As a solid, this material interacts with moist tissue to cause damage. When in solution, this material will affect all tissues with which it comes in contact. The severity of the tissue damage is a function of its concentration, the length of tissue contact time, and local tissue conditions. After exposure there may be a time delay before irritation and other effects occur. This material is a strong irritant and is corrosive to the skin, eyes, and mucous membranes. This material may cause severe burns and permanent damage to any tissue with which it comes into contact. Inhalation will cause severe irritation, possible burns with pulmonary edema, which may lead to pneumonitis. Skin contact with this material may cause severe irritation and corrosion of tissue. Eye contact can cause severe irritation, corrosion with possible corneal damage and blindness. In general, chronic effects are due to long-term irritation. This material may cause dermatitis on the skin, or recurrent corneal ulceration and visual disturbances. In rare cases reports have noted long-term inhalation causes bronchial inflammatory reaction or obstructive airway dysfunction. 12. ECOLOGICAL INFORMATION ECOTOXICITY DATA: FISH TOXICITY: This material has exhibited moderate toxicity to aquatic organisms. FATE AND TRANSPORT: BIODEGRADATION: This material is inorganic and not subject to biodegradation. Page 46 of 61 PERSISTENCE: This material will exist in the disassociated state. BIOCONCENTRATION: This material is believed not to bioaccumulate. OTHER ECOLOGICAL INFORMATION: This material has exhibited slight toxicity to terrestrial organisms. 13. DISPOSAL CONSIDERATIONS Reuse or reprocess if possible. Dispose in accordance with all applicable regulations. 14. TRANSPORT INFORMATION U.S. DOT 49 CFR 172.101: PROPER SHIPPING NAME: Sodium hydroxide, solid ID NUMBER: UN1823 HAZARD CLASS OR DIVISION: 8 PACKING GROUP: II LABELING REQUIREMENTS: 8 DOT HAZARDOUS SUBSTANCE(S): Sodium hydroxide 1000 lb(s) (454 kg(s)) CANADIAN TRANSPORTATION OF DANGEROUS GOODS: SHIPPING NAME: Sodium hydroxide, solid UN NUMBER: UN 1823 CLASS: 8 PACKING GROUP/RISK GROUP: II 15. REGULATORY INFORMATION U.S. REGULATIONS: CERCLA SECTIONS 102a/103 HAZARDOUS SUBSTANCES (40 CFR 302.4): SODIUM HYDROXIDE: 1000 LBS RQ SARA TITLE III SECTION 302 EXTREMELY HAZARDOUS SUBSTANCES (40 CFR 355.30): Not regulated. SARA TITLE III SARA SECTIONS 311/312 HAZARDOUS CATEGORIES (40 CFR 370.21): ACUTE: Yes CHRONIC: No FIRE: No REACTIVE: Yes SUDDEN RELEASE: No SARA TITLE III SECTION 313 (40 CFR 372.65): Not regulated. OSHA PROCESS SAFETY (29CFR1910.119): Not regulated. STATE REGULATIONS: California Proposition 65: This product may contain contaminants known to the State of California to cause cancer or reproductive toxicity as listed under Proposition 65 State Drinking Water and Toxic Enforcement Act. For additional information, contact Customer Service. NEW JERSEY WORKER AND COMMUNITY RIGHT TO KNOW: REPORTING REQUIREMENT: SODIUM HYDROXIDE 1310-73-2 97-98.2% SODIUM CHLORIDE 7647-14-5 0-1.2% SODIUM CARBONATE 497-19-8 0.4-1.0% Page 47 of 61 RIGHT TO KNOW HAZARDOUS SUBSTANCE LIST: SODIUM HYDROXIDE 1310-73-2 97-98.2% SPECIAL HEALTH HAZARD SUBSTANCE LIST: SODIUM HYDROXIDE 1310-73-2 97-98.2% PENNSYLVANIA RIGHT TO KNOW: REPORTING REQUIREMENT: SODIUM HYDROXIDE 1310-73-2 97-98.2% HAZARDOUS SUBSTANCE LIST: SODIUM HYDROXIDE 1310-73-2 97-98.2% ENVIRONMENTAL HAZARDOUS SUBSTANCE LIST: SODIUM HYDROXIDE 1310-73-2 97-98.2% SPECIAL HAZARDOUS SUBSTANCE LIST: Not regulated. CANADIAN REGULATIONS: CONTROLLED PRODUCTS REGULATIONS (CPR): This product has been classified in accordance with the criteria of the Controlled Products Regulations (CPR) and the MSDS contains all of the information required by the CPR. WHMIS CLASSIFICATION: D 1 B, E. NATIONAL INVENTORY STATUS: U.S. INVENTORY (TSCA): All the components of this substance are listed on or are exempt from the inventory. TSCA 12(b) EXPORT NOTIFICATION: Not listed. CANADA INVENTORY (DSL/NDSL): All components of this product are listed on the DSL. MSDS SUMMARY OF CHANGES For Additional Information: Contact: MSDS Coordinator – Univar USA During business hours, Pacific Time – (425) 889-3400 NOTICE Univar USA expressly disclaims all express or implied warranties of merchantability and fitness for a particular purpose with respect to the product or information provided herein, and shall under no circumstances be liable for incidental or consequential damages. Do not use ingredient information and/or ingredient percentages in this MSDS as a product specification. For product specification information refers to a Product Specification Sheet and/or a Certificate of Analysis. These can be obtained from your local Univar USA Sales Office. All information appearing herein is based upon data obtained from the manufacturer and/or recognized technical sources. While the information is believed to be accurate, Univar USA makes no representations as to its accuracy or sufficiency. Conditions of use are beyond Univar USA’s control. Therefore, users are responsible to verify this data under their own operating conditions to determine whether the product is suitable for their particular purposes, and they Page 48 of 61 assume all risks of their use, handling, and disposal of the product or from the publication or use of, or reliance upon, information contained herein. This information relates only to the product designated herein and does not relate to its use in combination with any other material or in any other process. END OF MSDS Page 49 of 61
Page 50 of 61 Page 51 of 61 Confined Spaces OSHA’s General Industry Regulation, §1910.146 Permit-required confined spaces, contains requirements for practices and procedures to protect employees in general industry from the hazards of entry into permit required confined spaces. OSHA’s Construction Safety and Health Regulations Part 1926 do not contain a permit-required confined space regulation. Subpart C, §1926.21 Safety training and education specifies training for personnel who are required to enter confined spaces and defines a “confined or enclosed space.” Safety training and education. (Partial) 1926.21 (b)(6)(i) All employees required to enter into confined or enclosed spaces shall be instructed as to the nature of the hazards involved, the necessary precautions to be taken, and in the use of protective and emergency equipment required. The employer shall comply with any specific regulations that apply to work in dangerous or potentially dangerous areas. (ii) For purposes of paragraph (b)(6)(i) of this section, “confined or enclosed space” means any space having a limited means of egress, which is subject to the accumulation of toxic or flammable contaminants or has an oxygen deficient atmosphere. Confined or enclosed spaces include, but are not limited to, storage tanks, process vessels, bins, boilers, ventilation or exhaust ducts, sewers, underground utility vaults, tunnels pipelines, and open top spaces more than 4 feet in depth such as pits, tubs, vaults, and vessels. OSHA’s Construction Regulations also contain requirements dealing with confined space hazards in underground construction (Subpart S), underground electric transmission and distribution work (§1926.956), excavations (Subpart P), and welding and cutting (Subpart J). Summary of OSHA Permit-Required Confined Spaces Rule The Final Rule for Permit-Required Confined Spaces was published in the Federal Register on January 14, 1993, and became effective on April 15, 1993. The standard is based on years of gathering information on confined space fatalities and on testimony about the hazards of confined spaces from all sectors of industry and labor. Because it applies to all of general industry, a performance-oriented standard was developed rather than a specification standard. The rule citation is 29 CFR1910.146. Many workplaces contain spaces which are considered “confined” because their configurations hinder the activities of any employees who must enter, work in, and exit them. For example, employees who work in process vessels generally must squeeze in and out through narrow openings and perform their tasks while cramped or contorted. For the purposes of this rulemaking, OSHA is using the term “confined space” to describe such spaces. In addition, there are many instances where employees who work in confined spaces face increased risk of exposure to serious hazards. In some cases, confinement itself poses entrapment hazards. In other cases, confined space work keeps employees closer to hazards, such as asphyxiating atmospheres or the moving parts of a mixer, than they would be otherwise. OSHA uses the term “permit-required confined space” (permit space) to describe those spaces which both meet
Page 52 of 61 the definition of “confined space” and pose health or safety hazards. Asphyxiation is the leading cause of death in confined spaces. The asphyxiations that have occurred in permit spaces have generally resulted from oxygen deficiency or from exposure to toxic atmospheres. In addition, there have been cases where employees who were working in water towers and bulk material hoppers slipped or fell into narrow, tapering, discharge pipes and died of asphyxiation due to compression of the torso. Also, employees working in silos have been asphyxiated as the result of engulfment in finely divided particulate matter (such as sawdust) that blocks the breathing passages. OSHA has, in addition, documented confined space incidents in which victims were burned, ground-up by auger type conveyors, or crushed or battered by rotating or moving parts inside mixers. Failure to deenergize equipment inside the space prior to employee entry was a factor in many of those accidents. Many employers have not appreciated the degree to which the conditions of permit space work can compound the risks of exposure to atmospheric or other serious hazards. Further, the elements of confinement, limited access, and restricted air flow, can result in hazardous conditions which would not arise in an open workplace. For example, vapors which might otherwise be released into the open air can generate a highly toxic or otherwise harmful atmosphere within a confined space. Unfortunately, in many cases, employees have died because employers improvised or followed “traditional methods” rather than following existing OSHA standards, recognized safe industry practice, or common sense. The failure to take proper precautions for permit space entry operations has resulted in fatalities, as opposed to injuries, more frequently than would be predicted using the applicable Bureau of Labor Statistics models. OSHA notes that, by their very nature and configuration, many permit spaces contain atmospheres which, unless adequate precautions are taken, are immediately dangerous to life and health (IDLH). For example, many confined spaces are poorly ventilated – a condition that is favorable to the creation of an oxygen deficient atmosphere and to the accumulation of toxic gases. Furthermore, by definition, a confined space is not designed for continuous employee occupancy; hence little consideration has been given to the preservation of human life within the confined space when employees need to enter it. It is your obligation as an employer to evaluate your workplace to determine if any spaces are permit-required confined spaces. You must first determine whether a space is a confined space. If it is a confined space, then you must determine if it is a permit-required confined space. If it is a permit-required confined space, then you must determine whether full permit entry rules apply or less restrictive alternative entry rules apply. REMINDER: A confined space is characterized by restricted means of entry/exit, size sufficient to contain a worker, and not specifically designed for worker occupancy. A permit-required space is a confined space that has a hazard to health or life associated with it. Hazards may be the result of atmosphere or materials in the space or the result of the shape of the space. In general, the Permit-Required Confined Spaces Standard requires that you, the employer, evaluate the workplace to determine if any spaces are permit-required confined spaces. If permit spaces are present, and your workers ever are authorized to enter such spaces, you must develop and implement a comprehensive permit spaces program, which is an overall plan/policy for protecting employees from permit space hazards and for regulating employee entry into permit spaces. The OSHA standard includes detailed specification of the elements of an acceptable permit spaces program (29 CFR 1910.146(d)). Permit spaces must be identified by signs, and entry must be controlled and limited to authorized persons. An important element of the requirements
Page 53 of 61 is that entry be regulated by a written entry permit system, and that entry permits be recorded and issued for each entry in to a permit space. The standard specifies strict procedures for evaluation and atmospheric testing of a space before and during an entry by workers. The standard requires that entry be monitored by an attendant outside the space and that provisions be made for rescue in the event of an emergency. The standard specifies training requirements and specific duties for authorized entrants, attendants, and supervisors. Rescue service provisions are required, and where feasible rescue must be facilitated by a non-entry retrieval system, such as a harness and cable attached to a mechanical hoist. The OSHA Permit-Required Confined Spaces Standard provides for alternative (less stringent than full permit procedures) entry procedures in cases where the only hazard in a space is atmospheric and the hazard can be controlled by forced air. The alternative procedure is allowed only in cases where specified requirements for substantiation and notification are met. Special requirements apply to contractors whose employees work in spaces controlled by others. Employers who engage contractors to work in their permit-required confined spaces also have special obligations pertaining to that arrangement. If certain kinds of work are done in a permit space, then additional OSHA rules may apply. These kinds of work include telecommunications, electrical (underground), paper/pulp milling, shipbuilding, long shoring and sewer work. Construction, marine terminal, ship yard employment, and agriculture are not subject to the OSHA General Industry Permit-Required Confined Spaces regulation (29 CFR 1910.146). However, employers in those industries should be aware that their workers are covered when they do work that falls under the general industry category. For example, maintenance, repair, and refurbishing work is covered under general industry rules even though done by “construction” contractors. You may be able to reclassify a permit-required confined space to non-permit space status if you can permanently eliminate the hazards affecting the space. The OSHA Confined Spaces Advisor includes an option that will lead you through a series of simple questions to determine if a space is a permit-required confined space and what rule alternatives apply to your situation. Page 54 of 61 GENERAL PRICING GUIDE AS OF 5/1/06 Kitchen systems cleaning and repairs: $75 per man hour from the time the crew leaves our facility until the job is completed. Emergency services provided after 5 pm are $99 per man hr. Services are offered 24 hrs. a day 7 days a week. Grease Trap Cleaning: Prices vary from $89 – $109 plus $2.00 per gallon for disposal depending on the location and type of trap being cleaned. Fan Services and Repairs: $79 per man hr. from the time the crew leaves our facility until the job is completed. After hours and parts are priced accordingly. Fan Maintenance: This is a repeat service performed each time the fan is cleaned. A new belt is installed as well as adjustments and lubrication. Helps prevent untimely fan failures and keeps fan operating at peak efficiency. $22.50 per fan. Extra belts are $9.50 ea. Sopper Service: Exhaust fan oil absorbent pad installation. $42.00 per fan Duct Mate Access Doors: $105.00 ea. installed Hood Filter Rental Exchange Service: 2-filt 3-filt 4-filt 5-filt 6-filt 7-filt 8-filt 9-filt 10-filt 11-filt 12filt 13-filt 14-filt 15-filt 1-WEEK $19.50 $24.00 $28.50 $33.00 $37.50 $42.00 $46.50 $51.00 $55.50 $60.00 $64.50 $69.00 $73.50 $78.00 2-WEEK $25.00 $29.50 $34.00 $38.50 $43.00 $47.50 $52.00 $56.50 $61.00 $65.50 $70.00 $74.50 $79.00 $83.50 4-WEEK $31.00 $34.50 $39.00 $43.50 $48.00 $52.50 $57.00 $61.50 $66.00 $70.50 $75.00 $79.50 $86.00 $88.50 6 & 8 WEEK $37.00 $41.50 $46.00 $50.50 $57.00 $60.50 $66.00 $70.50 $75.00 $79.50 $86.00 $92.50 $100.00 $105.50 New Stainless Filters: 16” = $62 ea. 20” = $65 ea. 25” = $69.50 ea. New Galvanized Filters: 16” = $38ea. 20” = $41 ea. 25” = $44 ea. New Items: Motors, drive items, shafts, bearings, fans, are to be marked up 35% over cost. Page 55 of 61 ESTIMATING GUIDE ALL TIMES ARE MAN HOURS TIME TIME TIME TIME LT.FILM GREASY CHARED TERRIBLE 12′ HOOD, 1STACK 1 FAN 4.5 5 5.5 6 12′ HOOD 2 STACKS & 2 FANS 5 5.5 6.25 8 EVERY 10′ OF ADITIONAL HOOD ADD 0.25 0.5 1 2 EVERY ADDITONAL FAN AND STACK ADD 0.5 0.75 1 1.5 HORIZONTAL DUCT – 14″ SQUARE – $ PER LINEAR FT. $6 $7 $8 $10 VERTICAL DUCT PER 10′ OVER 1ST. 20′-$PER LIN FT. $5 $5.50 $6 $7 EQUIPMENT 4 BURNER , ONE OVEN 2.5 3 4 5 6 BURNER, ONE OVEN 3 3.5 5 5.5 6 BURNER STOVE, 2 OVENS, & FLAT GRILL 3.5 4 6 7 12 BURNER, TWO OVENS 4 5 6 8 TO PAINT ABOVE UNITS COMPLETELY (BLACK) 4B=.5 6B=.75 12B=1 UP RIGHT BROILER 1-PULL, STORAGE COMP. 2.5 3 4 5 UP RIGHT BROILER 2 PULLS 3 3.5 4.5 5.5 TO PAINT A UP RIGHT BROILER ADD 0.75 0.75 0.75 0.75 SALAMANDER BROILER 1 1.25 2 2.5 30 ” CHAR BROILER – TABLE TOP 1.25 2.5 3 3.75 30′ BROILER WITH BRICKETTS AND OR CERAMICS ADD.25 ADD.75 ADD 1 ADD 1 30″ FLAT GRILL – TABLE TOP 0.5 0.75 2 2.5 COUNCIL STD. GAS FRYOLATOR 0.75 1 1.5 2.5 SM. TABLE TOP GAS FRYOLATOR 0.5 0.75 1 2 TABLE TOP ELECTRIC FRYOLATOR 0.75 1 1.5 2 CONVECTION OVENS (FREE STANDING) 1 2 3 3.5 DOUBLE CONVECTION OVENS 1.5 2.5 4 5 TILT SKILLETS 0.5 1 1.5 2 STEAM EQUIPMENT 0.5 0.5 1 1 PROOFER (FOOD WARMERS) 1 1.5 2 2.5 FLOORS ( NO GROUTE LINES) PER SQ. FT. $0.25 $0.35 FLOORS WITH GROUTE LINES $0.40 $0.50 Page 56 of 61 MASTER CHECK LIST FOR JOBS JOB NAME DATE CREW AT THE SHOP: PICK UP CAMERA! PUNCH IN _____ (TIME CARD) REVIEW PAPERWORK ___ (FILL IN CREW NAMES) CALL CUSTOMER FOR DIRECTIONS? ___ SIGN OUT & PREP TRUCK REFERRING TO TRUCK CHECK LIST ___ PUNCH INVOICE ____ TURN OUT THE LIGHTS AND LOCK UP _____ WHEN YOU ARRIVE: WRITE THE TIME YOU START ON THE INVOICE ____ REVIEW WITH CUSTOMER THE WORK TO BE DONE ___ RUN ALL FANS AND NOTE PROBLEMS ___ DETERMINE WHERE YOUR WASTE WATER WILL RUN ___ AFTER THE JOB: PUT ANSUL PIPES BACK TOGETHER ___ RUN ALL FANS CHECKING FOR NOISES ___ HAVE THE CUSTOMER CHECK YOUR WORK (LOOK UP STACKS) ___ WIPE UP/POLISH EVERYTHING EFFECTED ____ (WALLS/COUNTERS/TABLES/DOORS/JAMS SINKS) MOP FLOORS TWICE ___ CHECK ALL SINKS AGAIN ___ ALL EQUIPMENT REPLACED AS WAS ___ REPLACE ALL PLUGS THAT WERE PULLED ___ RE-LIGHT ALL PILOT LIGHTS ___ HOOD STICKERS FILLED OUT AND INSTALLED ___ ALL OLD STICKERS REMOVED ____ COLLECT COD OR HAVE INVOICE SIGNED ___ ENTER TIME FINISHED ON THE INVOICE ____ INVOICE COMPLETELY FILLED OUT (BELTS USED, CREW, TIMES, DATE) ___ BUCKETS WASHED ___ TRUCK PUT BACK TOGETHER AS MANAGEMENT WANTS IT KEPT ___ BACK AT THE SHOP: ALL TRASH OUT OF TRUCK ___ ALL BUCKETS AND RAGS OFF TRUCK ___ RAGS, BUCKETS, STEEL WOOL, TAPE, GLOVES ALL PUT AWAY ___ INVOICE AND TIME CARDS PUNCHED ___ Page 57 of 61 COMMENTS ABOUT JOB: JOB DATE TRUCK CREW EQUIPMENT NEEDS: (WHAT NEEDS ATTENTION) SUPPLIES NEEDED: Pictures taken before and after job: 1. 12. 2. 13. 3. 14. 4. 15. 5. 16. 6. 17. 7. 18. 8. 19. 9. 20. 10. 21. 11. 22. Page 58 of 61 STANDARD TRUCK INVENTORY PRINT NAME _____________________ DATE ________________ TRUCK ________________ JOB __________________ HAVE NEED PRICE HAVE NEED PRICE BILL OF LADING ELEC. WASHER $700.00 POLICY MANUAL GAS WASHER $1,000.00 REGISTRATION 1-HOSE REEL $300.00 INSURANCE CARD 1-PRES. HOSE $100.00 FIRST AID $10.00 2-FEED HOSES $35.00 EA GAS CARD $5.00 EA 16′ LADDER $120.00 BELTS 2EA. 200-550 $20.00 CAUSTIC LIDS $5.00 EA VACUUM $100.00 BELT MARKER $5.00 EA HARD PIPES $7.00 EA 10′ HOSE $15.00 2-END’S (CREV &WID) $5.00 EA WAND EXT. $40.00 PLASTIC $21.00 SM – STEP LADDER $30.00 6′ STEP LADDER $80.00 28′ LADDER $250.00 2 LEAD CORDS $14.00 EA 2 – LEAD LIGHTS $12.00 EA SOAP $10.00 EA 2 – JUGS CAUSTIC $20.00 EA 1 CAN CAUSTIC $20.00 MOP $12.00 PAIL / RINGER $55.00 PUMP SPRAYER $55.00 SAFETY ROPE $25.00 SOPPERS (4) $12.00 EA SQUEEGEE $20.00 OIL (1) QUART $2.00 EA PAPER WORK, BUCKETS, RAGS, STEEL WOOL, TOOL BOXES, TAPE THE UNDER SIGNED EMPLOYEE DOES HEREBY AGREE THAT THE ABOVE LISTED ITEMS ARE PROVIDED FOR THEIR USE DURING THEIR TIME WORKING FOR FAT FREE SYSTEMS, INC. ANY ITEMS FOUND TO BE LOST OR MISSING WILL BE REPLACED AND CHARGED BACK TO THE EMPLOYEE THROUGH PAYROLL DEDUCTION. SIGNATURE: Page 59 of 61 SUPERVISOR TOOL CHEST PRINT NAME ______________________ DATE__________________ HAVE NEED PRICE HAVE NEED PRICE SMALL BLADES PHILIP SCREW DRIVER $3.00 LARGE BLADES FLAT SCREW DRIVER $3.00 HAMMER $8.00 CAULK GUN $5.00 TIN SNIPS $5.00 SILICON (2) $5.00 CHANNEL LOCKS $5.00 LIGHT BULBS (2) $2.00 PLIERS $3.00 BATTERIES (2) $4.00 CRESCENT WRENCH $5.00 GREASE GUN $14.00 ALLEN WRENCH $2.00 GREASE (2) $1.00 HACK SAW & BLADES $7.00 DUCT TAPE CHISEL $4.00 LG & SM BLADES PUNCH $1.00 NUTS & BOLTS $5.00 FILE $4.00 DRIVE SCREWS N/C ELEC WIRE $1.00 BLACK PAINT (8) $3.00 WIRE STRIPERS $6.00 SILVER PAINT (6) $3.00 WIRE NUTS $0.25 INJECTOR $30.00 WIRE ENDS $0.10 SPARK PLUG $2.00 BLACK TAPE $1.00 HOSE CLAMPS $1.00 TEFLON TAPE $1.00 P/HOSE CONN. $1.00 110V TESTER $5.00 PIPE NIPPLES N/C MULTI ADAPTER $4.00 HOSE NOZZLE $4.00 GROUND ADAPTER $1.00 HOSE ENDS $1.00 SM PIPE WRENCH $5.00 PULLEY PULLER $15.00 MED PIPE WRENCH $10.00 NUT DRIVER 5/16 $4.00 LG PIPE WRENCH $20.00 NUT DRIVER 1/4 $4.00 DRILL $35.00 RATCHET DRIVER $10.00 BITS & KEY $10.00 SOCKETS: 1/4 5/16 3/8 7/16 1/2 9/16 5/8 11/16 13/16 SAFETY HARNESS $65.00 $3.00 FAN BELTS (2 ea) 170- 550 $5.00 WRENCHES: 3/8 7/16 1/2 9/16 5/8 11/16 $3.00 THE UNDER SIGNED EMPLOYEE DOES HEREBY AGREE THAT THE ABOVE LISTED ITEMS ARE PROVIDED FOR THEIR USE DURING THEIR TIME WORKING FOR FAT FREE SYSTEMS, INC. ANY ITEMS FOUND TO BE LOST OR MISSING WILL BE REPLACED AND CHARGED BACK TO THE EMPLOYEE THROUGH PAYROLL DEDUCTION. SIGNATURE: ________________________ Page 60 of 61 SUPERVISOR TOOL BOX NAME_______________________ DATE_________________ COST EA. REQUIRED HAS NEEDS GOGGLES $3.00 2 ______ ______ KEY $2.00 1 ______ ______ TOOL BOX $15.00 1 ______ ______ CLIPS $1.00 12 ______ ______ PLIERS $4.00 1 ______ ______ UTILITY KNIFE $3.00 1 ______ ______ FLASH LIGHT $10.00 1 ______ ______ FLAT SCREW DRIVER $3.00 1 ______ ______ PHILLIPS SCREW DRIVER $3.00 1 ______ ______ 1/2″ SCRAPER $4.00 1 ______ ______ 1 1/2″ STIFF SCRAPER $4.00 2 ______ ______ 3″ OR 4″ SCRAPER $5 2 ______ ______ TUCK KNIFE $4.00 1 ______ ______ SAFETY RAZOR SCRAPER $5.00 1 ______ ______ UTILITY RAZOR SCRAPER $10.00 2 ______ ______ 0* INJECTOR TIP $10.00 2 ______ ______ 65* INJECTOR TIP $10.00 2 ______ ______ 65* #5 PREASUREWASH TIP $10.00 2 ______ ______ ROTOMAX TIP $50.00 2 ______ ______ ADAPTER HOSE & CLAMP $3.00 1 ______ ______ THE UNDER SIGNED EMPLOYEE DOES HEREBY AGREE THAT THE ABOVE LISTED ITEMS ARE PROVIDED FOR THEIR USE DURING THEIR TIME WORKING FOR FAT FREE SYSTEMS INC. ANY ITEMS FOUND TO BE MISSING WILL BE CHARGED BACK TO THE EMPLOYEE THROUGH PAYROLL DEDUCTON. SIGNITURE:_______________________________ Page 61 of 61